Welcome to the ColorCatcher support page. You'll find answers to the most common questions below. If your issue isn't listed, write to us directly.
Frequently asked questions
I'm not receiving my login code.
Check your spam folder. The code is valid for a few minutes. If the problem persists, wait 2 minutes and request a new one.
Why does the app ask for camera access?
ColorCatcher needs your camera to capture colors in real time. Analysis happens entirely on your device — no image is sent to our servers without your consent.
How do I remove a published catch?
Go to your gallerie and find the catch you want to remove. Tap on it to open the details, then tap "Unpublish".
How do I delete my account?
Go on profile, scroll down and tap "Delete account". This will permanently remove all your data from our servers. This action cannot be undone.
All your published catches will be removed from the gallery, but any catch you shared on social media will remain there.
All uour unpublished catches remains on your device. You can delete them manually if you want to.
Color extraction doesn't seem accurate.
Results depend on the lighting and contrast of the scene. For best results, avoid very dark or overexposed environments.
Also depends on the smartphone camera quality. If you think the results are consistently inaccurate, please send us a sample catch so we can investigate.
Didn't find your answer?
Fill in the form below and we'll get back to you within 48 hours.
